Department: Business Technology Reports To: IT Supervisor Business Applications Job Grade: HFB 5 C Direct Reports: Direct – None Indirect – None Interacts/Interfaces with: Internal – Business Technology Teams – All Staff (Key Users) External – External IT Services Vendors Job Purpose: To ensure reliable, secure, and efficient operation of […]
IT Applications Administrator – CBS
Department: Business Technology Reports To: Manager Applications Job Grade: HFB 5 A Direct Reports: Direct – None Indirect – None Interacts/Interfaces with: Internal – Business Technology Teams – All Staff (Key Users) External – External IT Services Vendors Job Purpose: Provide day-to-day service support for all Core Banking Application Services […]
Finance Business Partner – Business Functions- TDO
Reporting to the Head of Financial Planning & Analysis, the role holder will be responsible for partnering with allocated business functions to drive value creation and deliver financial performance, providing decision‑grade insights, robust budgeting/forecasting support, and post‑implementation benefit tracking. The role consolidates and interprets financial/operational data, challenges investment cases, and […]
Service Management Officer
Reporting to the Manager- Customer Experience, the role holder will be responsible for promoting efficient service delivery by monitoring service level agreements for all units within the Bank and acting as the first point of contact for all complaints/queries raised. KEY ACCOUNTABILITIES: Provides the single point of contact for handling […]
Manager – Customer Experience
Reporting to the Head of Customer Relations, the role is a change, engagement and implementation arm of the customer experience unit that defines, engages departments, tracks, and follows through the implementation of SLAs and customer experience standards using the service revolution framework across the bank for an improved target NPS. […]
Product Development Analyst
Reporting to the Manager- Product Development, the role holder will be responsible for conduct research and derive insights to identify changes/opportunities in the market. This person provides product improvements or new products by using analytics. Ultimately, the job holder will manage the enhancement of product offerings aligning with the business […]
Senior Credit Risk Manager
Reporting to the Head of Credit Risk Management, the role holder will be responsible for proactively manage and enhance the bank’s credit risk by continuously reviewing and improving lending policies, processes, and products, ensuring effective risk identification, mitigation, and compliance with industry best practice and regulatory standards, ultimately strengthening portfolio […]
Head Of Risk
KEY RESPONSIBILITIES Lead the development and execution of the Bank’s Enterprise Risk Management Framework, policies, and procedures in line with Bank of Uganda regulations and Basel principles. Define and implement the risk appetite and tolerance levels, ensuring alignment with the bank’s strategic objectives and capital adequacy. Oversee identification, assessment, monitoring, […]