Department: Business Technology
Reports To: IT Supervisor Business Applications
Job Grade: HFB 5 C
Direct Reports:
Direct – None
Indirect – None
Interacts/Interfaces with:
Internal – Business Technology Teams
– All Staff (Key Users)
External – External IT Services Vendors
Job Purpose:
To ensure reliable, secure, and efficient operation of all e-channels
by providing continuous support, monitoring performance,
resolving incidents, and maintaining seamless digital banking
services in line with ITIL best practices.
Key Result Areas:
• Service Support & Critical Process Management: Provide daily
operational support for Core Banking Application Services and
other mission-critical business applications, ensuring uninterrupted
functionality. Execute and monitor End-of-Day (EOD), End-of-
Month (EOM), and End-of-Year (EOY) processes in strict compliance
with bank policies and standard operating procedures. Maintain
system reliability to support critical business cycles, minimizing
disruptions and ensuring seamless operations.
• Core Banking Application Management: Oversee all Core
Banking Application Services, including FlexCube and peripheral
applications, ensuring seamless operation, error resolution, and
performance optimization.
• E-Channel Systems Support: Assist the Supervisor-IT Applications
in managing customer-facing digital platforms such as internet
banking, Agent Banking, URA Etax, ATM servers & endpoints,
Mobile Banking, SMS platform, MoneyGram, Western Union, and
MasterCard.
• ITIL Framework Compliance: Ensure utility and warranty for all
services under the function, adhering to ITIL best practices for
service management.
• Disaster Recovery & Business Continuity: Manage and maintain
disaster recovery plans and business continuity protocols for critical
systems.
• System Maintenance & Upgrades: Conduct testing, installation,
management, and upgrades of applications and services within
the function.
• Incident & Problem Resolution: Address service requests and
technical issues promptly to minimize downtime and ensure
operational efficiency.
• Process Improvement: Develop, document, and enhance processes
and procedures for systems under the function to improve reliability
and performance.
• Performance Reporting: Generate and distribute weekly and
monthly performance reports for all managed systems.
• End-of-Day Operations: Execute close-of-business processes in
compliance with established policies and procedures.
• Third-Party Vendor Management: Support the Supervisor-IT
Applications in monitoring third-party e-channel hosted systems,
ensuring adherence to agreed SLAs and optimal performance.
• Continuous Monitoring: Proactively oversee system performance
to maintain service reliability, aligning with ITIL standards for utility
and warranty.
Financial Responsibility:
• N/A
Person Specification
Education & Training:
• BSc (Honours) Information Technology, Computer Science, Electrical
Engineering or Computer Engineering or related field.
• ITIL Foundation Certificate in IT Service Management is an added
advantage
Skills & Experience:
• At least 3 years’ experience in managing business applications
running on WebLogic and other web servers.
• Technical training in basic Linux systems administration.
• Application integration experience.
• Delivery channels management experience.
• Product knowledge and development certification.
• Knowledge of PC and server operating systems.
• Understanding of Microsoft SQL and Oracle databases.
Business Behaviours:
• Excellent customer service and interpersonal skills
• Consistently approaches work with energy and positive, constructive
attitude
• Superior organisation and communication skills, both verbal and
written
• Strong attention to detail and skills in monitoring
• Positive and constructive attitude towards work
• Proven initiative, good judgement and confidence
• Ability to meet deadlines without close supervision
• Total commitment to quality and attention to detail
• Impeccable integrity
Interested candidates should submit their applications with a recent
CV, copies of all academic transcripts, certificates and testimonials,
daytime telephone contact, postal and email address and three
competent referees not later than Wednesday, 15th April 2026 by
5:00pm to:
Chief Human Resources Officer
Housing Finance Bank,
Investment House
4 Wampewo Avenue, Kololo
Recruitment@housingfinance.co.ug
DO NOT HAND DELIVER YOUR APPLICATION
Please note ONLY shortlisted candidates will be contacted, and
any form of canvassing will lead to automatic disqualification.
NB: For an internal staff to be eligible to apply, you must have
held your substantive position for at least two (2) years and have a
consistent satisfactory performance with no disciplinary record over
the immediate consecutive past two years.
Guidelines for submitting Documents.
1. Ensure that all your documents are scanned and submitted in 1
single batch using the following order:
• Application letter
• Curriculum Vitae (CV)
• Academic Documents and Certificates
2. The maximum document size is 10 MBs.
3. Please indicate the name of the position you are applying for in
the subject
